Responsible Gambling

Why Safer-Gambling Tools Exist

Betfinal provides a set of account controls that help you keep pokies and casino games enjoyable rather than stressful. These tools put you in charge of how much time and money you commit, before a session starts rather than after.

Gambling should stay a form of entertainment. The tools on this page exist so that it stays that way: a choice you make deliberately, within limits you set while you're thinking clearly.

Every player is different. Some want a hard cap on weekly deposits, others want a gentle reminder after an hour of play, and some need a complete break. We offer options for each of these situations.

Who should use these tools

• Anyone who wants more control over time or money spent on pokies and table games.
• Players who notice they're chasing losses or playing longer than planned.
• Family members or friends who are concerned about someone else's gambling (by encouraging that person to use the tools, not by accessing their account).
• Any account holder, at any time, regardless of whether a problem currently exists.

You must be 18 or over to hold a Betfinal account and to use any of these controls. Age verification is part of our standard identity checks.

Self-Exclusion and How It Works

Self-exclusion lets you close off access to your account for a period you choose. It's the strongest tool available, intended for situations where a short break or a lower limit isn't enough.

How to request self-exclusion

1. Contact support through your account and ask for self-exclusion, stating the period you want.
2. Confirm your identity, since this request is tied to your verified account only.
3. Your account is then suspended for the period you selected, during which you cannot log in or deposit.
4. Marketing emails and promotional contact stop once self-exclusion is active.
5. At the end of the period, the account remains closed until you actively request reactivation; it does not reopen automatically.

What self-exclusion does not do

Self-exclusion through Betfinal applies to your Betfinal account only. It is separate from any national self-exclusion register for licensed Australian wagering operators, which does not cover offshore casino accounts. If you want a broader break from gambling generally, pair self-exclusion here with support from Gambling Help Online.

Safer-Gambling Tools Available on Betfinal

The table below sets out each tool, what it actually does to your account, and how you switch it on.

Any limit you set takes effect immediately or at the next login, and lowering a limit applies straight away. Increasing a limit or removing one you've set involves a cooling-off period, so that the decision isn't made in the middle of a session.

Setting a Limit on Your Account

Setting a deposit, loss or time limit takes only a few minutes. Here's how to do it.

1. Log in to your Betfinal account and go to your account settings or responsible gambling section.
2. Choose the type of limit you want: deposit, loss, or session time.
3. Select the period the limit applies to: daily, weekly or monthly.
4. Enter the amount in AU$ or the time limit in hours.
5. Confirm the change. Reductions apply immediately.
6. If you later want to raise or remove the limit, submit that request and allow for the cooling-off period before it takes effect.
7. Contact support if you'd rather have a limit applied on your behalf, or if you want to confirm what's currently active on your account.

Start with a figure you could comfortably lose without it affecting bills, rent or savings. You can always lower it further once you see how it feels in practice.

Recognising the Warning Signs

Problem gambling develops gradually. Knowing the early signs makes it easier to act before it affects your finances, relationships or wellbeing.

Signs worth paying attention to

• Spending more time or money on pokies than you intended, on a regular basis.
• Chasing losses by depositing again to try to win back what's gone.
• Lying to family or friends about how much time or money is spent gambling.
• Borrowing money, selling items, or missing bill payments to fund play.
• Feeling restless, irritable or anxious when trying to cut down or stop.
• Gambling to escape stress, boredom or low mood rather than for enjoyment.
• Neglecting work, study or relationships because of time spent gambling.

Noticing even one or two of these regularly is a reasonable prompt to set a limit, take a break, or speak with a support service. You don't need to wait until things feel serious.

Where to Get Help Locally

Free, confidential support is available in Australia, independent of any casino operator.

• Gambling Help Online: 1800 858 858, available 24/7, with phone and online chat support. Visit gamblinghelponline.org.au for resources, self-assessment tools and counselling.
• Lifeline: 13 11 14, for crisis support and emotional distress, available 24/7.

These services are free, confidential and separate from Betfinal. You can reach out whether you're worried about your own gambling or someone else's, and you don't need to have a crisis to call.

Alongside professional support, using the account tools above (limits, reality checks, self-exclusion) gives you practical control while you work out what's right for your situation. You must be 18 or over to gamble. If gambling stops being enjoyable, or starts affecting your life negatively, reach out to Gambling Help Online on 1800 858 858.

FAQ

How long does self-exclusion last on a Betfinal account?

Self-exclusion lasts for the period you select when you make the request through support. The account stays suspended for that full period and does not reopen automatically once it ends; you need to actively request reactivation.

Can I lower my deposit limit immediately before a big session?

Yes, lowering a deposit, loss or time limit applies immediately or at your next login. It's the opposite direction, raising or removing a limit, that involves a cooling-off period before it takes effect.

Does Betfinal self-exclusion cover other online casinos too?

No, self-exclusion through Betfinal applies only to your Betfinal account. It doesn't cover other operators. For broader support covering gambling generally, contact Gambling Help Online on 1800 858 858.

What is a reality check and how does it help during play?

A reality check is a pop-up that appears during a session showing how long you've been playing and your activity so far. It interrupts automatic play so you can consciously decide whether to continue or stop.

Who can use the responsible gambling tools on my account?

Only the verified account holder can set, change or request limits and self-exclusion, since these actions require identity confirmation. You must be 18 or over to hold an account and access these tools.